![]() After, restart your computer and unplug the product, then plug it back in. If you are seeing a display, but your USB ports are not working, a reinstallation of your USB drivers should solve the issue. ![]() You have the option to use an extension cord to reach the USB 2.0 ports. These are located farthest from the USB 3.0 ports. Solution: Please use the USB 2.0 ports (recommended) instead of the USB 3.0 ports. Problem: My mouse and keyboard appear to be stuck. Switch your computer to high performance mode or disable power-saving mode. ![]() Solution: The computer could have possibly entered power-saving mode. ![]() Problem: The display has occasional flashes after connecting a display. A solution to this would be to use lower resolution monitors when using multiple monitors. When plugging in 2 or 3 monitors simultaneously, some flashing might occur on the screen, indicating the product has reached its max resolution, and cannot support the bandwidth of multiple monitors. It is recommended to use HDMI 2.0 and DisplayPort 1.4.3. Another possibility for no video output is the wires used to connect the displays. If this is confirmed working, plug these USB devices into the product, and plug this product to your computer. Solution: In order to confirm whether the product is working, first test your computer port by plugging in a USB device, such as a mouse or keyboard. Problem: My computer supports Thunderbolt 3, and the port I’m plugged into supports Thunderbolt 3, but there is still no video output. You can check this by looking up your computer’s specifications online, or by contacting your computer manufacturer’s customer support. Please make sure the port you are plugging the product in has Thunderbolt 3 capabilities. Often, many confuse USB C ports as Thunderbolt 3 ports since they are the same shape and size. Solution: To confirm compatibility, please check whether your computer supports Thunderbolt 3. Problem: There’s no video output after connecting the product.
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